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Our Customer Feedback

Los Angeles


Sweaty Sweetie
Sweaty Sweetie
22:27 26 Oct 19
Such an incredible experience. Having unlimited miles was our selling point, but seeing all the extras the van came with really shows you get your bang for your buck. We went from LA up the pacific coast through a bunch of small, cute towns, up to Yosemite, to Lake Tahoe, then to Napa Valley, and ending in San Fran. Most companies would gut you for traveling that many miles, but not this one. It’s everything you’re looking for with a camper van excursion! Will be recommending to everyone!read more
Markus Schudel
Markus Schudel
19:42 14 Oct 19
Kompetenter, freundlicher und unkomplizierter Service, der Doge hat uns gute Dienste auf unserem Trip durch Kalifornien geleistet. Sehr empfehlenswert.
Reimar Gelke
Reimar Gelke
03:07 08 Oct 19
We loved every second of our trip with TA. The service is amazing and the staff is really helpful! We had the Kuga Van for 2 weeks and loved the fridge, the double stove and the nice interiour. Hope to come back to California soon for a longer camping trip... 😉read more
Stefan Köhler
Stefan Köhler
04:30 30 Jul 19
Keep up the good work guys! It was great traveling with the Kuga Campervan‘
margaito gamez
margaito gamez
18:11 27 Jun 19
Em Kearney
Em Kearney
16:56 28 May 19
Not usually one to write reviews, but the service provided by Travellers Autobarn was exceptional. Zack was awesome and patience through the whole booking process and when we required assistance on the road due to a flat tire. He definitely went above and beyond to make sure we had a great experience. The Kuga Van itself was fantastic. It gave us a lot of flexibility when camping because we didn’t need a powered site, due to the solar panels. The cooking utensils, bedding and camping chairs provided were all of a high quality. It also felt very spacious, despite there being three of us in it.read more
wrRider14
wrRider14
15:20 01 Mar 19
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San Francisco


skibsy .
skibsy .
21:24 02 Nov 19
Great service and value for money. The vehicles are all clean, well maintained, new, comfortable, and I didn't have 1 problem in my entire 2400mile trip, highly recommended and I will definetly use again when I return stateside. Many thanks for the memories, it was a pleasure.read more
Sweaty Sweetie
Sweaty Sweetie
22:24 26 Oct 19
Travelled from LA to San Fran with a ton of stops in between. Check out was so simple, and their complimentary fridge is fully stocked, as well as having more amenities in their bathroom than a hotel. This company is awesome.read more
Reimar Gelke
Reimar Gelke
03:11 08 Oct 19
We loved every second of our trip with TA. The service is amazing and the staff is really helpful! We had the Kuga Van for 2 weeks and loved the fridge, the double stove and the nice interiour. Hope to come back to California soon for a longer camping trip... 😉read more
Chris Mcloughlin
Chris Mcloughlin
17:20 13 Sep 19
Just had one of their Camper vans for 3 weeks and have to say the experience was fantastic.We had a hic up from the UK end which meant we arrived 2 days early for our van a d they were so helpful and got us on the road as quick as they could.I would definitely use them again and can recommend them to anyone who wants a smaller compact camper which was ideal for 3 adults quite comfortable and practical.Would give 6 stars if there was an option#tripofalifetime#travellersautobarn#goodvalueformoney#greattravelexpieranceread more
Carla Edwards Fine Art Portraiture
Carla Edwards Fine Art Portraiture
21:08 05 Aug 19
If you want ease and freedom from large cumbersome motor homes then this company is the way to go!Fun groovy signage makes these Kuga vans stand out from the crowd and so will you!Heads turn as you stop at lights, when parked up or as other drivers pass you. You'll hear them exclaim 'look at that camping van!'Great personnel in the offices and clean well set up interiors that even a tall person can stand upright in.Easy to drive, but right hand drivers (Aus, UK, UK, Japan) watch out for the blind spot on your right when changing lanes!Live life on the edge and go for it!read more
Don Gallo
Don Gallo
14:54 05 Jun 19
Chris Norman
Chris Norman
18:47 03 Jun 19
Absolutely brilliant trip thanks to the guys at Travellers. We had a Kuga van for 2 weeks and it the only bad part was saying goodbye! Great customer service, really helpful and no fuss. We will definitely be using them again.read more
Christien IJzerman
Christien IJzerman
20:23 24 May 19
We rented the Kuga campervan, it was in very good condition and we had a lovely trip. Great value for your money, the staff was also very friendly and helpfull.
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Las Vegas


Steven Kreimendahl
Steven Kreimendahl
17:36 28 Oct 19
We went on a road trip across Nevada, Utah, Arizona and New Mexico. It was fantastic! We did the whole road trip in a period of 12 days and drove over 2,000 miles. We spent about $900 USD including some parks entrance fees, gasoline, food and camping spots. The van itself is fantastic as it has plenty of room for everything including storage, a kitchen, 3 beds and a dinner table. We did not have an issue with the vehicle at all, which is great when traveling long distances. Although the van is not insulated we had enough blankets to deal with the cold desert at night. We rented the newly renovated Kuga Camper and thought it was a good experience overall. The price of Travellers Autobarn in comparison with its competitors is AMAZING, especially because they have unlimited mileage, which gives you the freedom you need to keep exploring the US.read more
Soha Zia
Soha Zia
00:05 26 Oct 19
If you're planning to rent a campervan for your next road trip, look no further. I've rented from various campervan companies over the year and nothing compares to the campervan from Travellers Autobarn. The customer service is absolutely fantastic and the vans are top notch! Our van came equipped with all the essentials. The bed was super comfortable (and surprisingly spacious), and I love that sleeping bags and pillows came with the van. Our van had a full kitchen and all utensils. The best part was that most of the amenities in the van were solar charged (via the solar panels on the roof). Such an amazing value for your buck. I don't think I could ever go back to renting a 'regular' car and staying in a hotel. This is the way to travel!read more
Eric Stadterman
Eric Stadterman
05:35 24 Oct 19
We picked up our van for a week long trip. We were immediately greeted by Cody who helped us get checked in which was painless. Once on our way we had no real issues. I thought that the van was a little noisy on the ride and really struggled to go up hills. Everything in the van worked well even keeping our ice cream frozen until we ate it. The bed inside was surprisingly comfortable and roomy. All The storage for our bags was also amazing for such a tight space. Everything in the van worked as it was suppost too. After we drove a total of 2700 miles we dropped the van off back in Las Vegas and were met by Jason. He never rushed us to leave and was very friendly asking how the trip went and how the van performed. Overall an amazing experience and a great company.read more
Benjamin Hei
Benjamin Hei
15:06 22 Oct 19
Fantastic service. However, we were unlucky with our camper and had mechanical issues (steering, lights, leaking water) which were fixed in a shop of our choice. Sadly, we lost half a day on our trip due to the mentioned issues. Nevertheless, I would rent there again.read more
Dave Lattanzi
Dave Lattanzi
18:55 15 Oct 19
Highly recommended. Fantastic customer service, easy to deal with. The whole process was hassle free start to finish. Vans are well equipped and easy to drive. The vans are also the perfect size, you can park them in any regular parking spot and in many campsites that are off limits to larger vehicles. FYI: don’t be scared off by the lack of reviews, this is a relatively new branch of the company.read more
Fredrik Mattisson
Fredrik Mattisson
23:46 21 Mar 19
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Facebook Reviews – Our Global Reviews


3.7
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Facebook user
Facebook user
2019-12-02T20:31:58+0000
Excellent campervan! Good service from Mike and Harry!
Facebook user
Facebook user
2019-10-09T14:57:16+0000
Just got in our chubby campervan. It’s amazing couldn’t of asked for a better van to spend a month travelling the west coast. Thanks to Alex Conroy for sorting us out
Facebook user
Facebook user
2019-08-13T08:04:46+0000
My girlfriend and I rented the Hi5 Camper from Travellers Autobarn for a 30 day trip round both the North and South Islands of NZ. We had a great time and loved the campervan experience! The Hi5 Camper is a very good size with a fully equipped kitchen, a high roof throughout, a top bunk bed option (which we used for storing lots of luggage) and a comfortable seating and table area. The Toyata van was automatic and incredibly easy to drive. We did over 3000 miles with no issues at all! The campsites around NZ are great, but because the van is technically self-contained, we were able to enjoy lots of picturesque freedom camping spots as well which was a really special part of the trip. The Travellers Autobarn staff in Auckland (for pick up) and Christchurch (for drop off) were friendly and provided all of the information we needed. Overall, we highly recommend using Travellers Autobarn.read more
Facebook user
Facebook user
2019-08-13T06:28:51+0000
I used Travellers Autobarn in Vegas relocation to San Francisco. Vehicle was clean ran great, customer service was superb. HIGHLY RECOMMEND TRAVELLERS AUTOBARN
Facebook user
Facebook user
2019-08-01T23:21:57+0000
Perfect van and customer service for a cheap price in Auckland !The vans are quite new, well maintained, confortable and well thaught. I chose Traveller Autobarn because they were one of the cheapest and on top of that the van was great and the customer service was perfect. We forgot something in the van and send it back home free of charge !! Thanks again for that Mike and for the great experience to discover NZ with your van !read more
Facebook user
Facebook user
2019-07-29T06:08:42+0000
Excellent service start to finish, the station wagon was so well equipped and staff were so friendly and professional. We messaged at short notice and they had it ready within the hour.
Facebook user
Facebook user
2019-05-07T03:20:56+0000
Just dropped off our campervan in Auckland after traveling approximately 7 weeks with it. To Mike, who did the pick up and drop off, MANY THANKS. Great customer service also on the phone when we had to report a small incident. Campervan really clean and quite easy to get used to. That was a beautiful way to explore New Zealand. Cheers!read more
Facebook user
Facebook user
2019-02-26T00:30:13+0000
Wir hatten für 8 Wochen einen Kuga Campervan in Neuseeland. Knapp 7.000 km gefahren und keinerlei Probleme gehabt. Wir waren mit allem super zufrieden und können TA definitiv weiterempfehlen. Der Service war hervorragend.ABER (an alle zukünftigen Mieter):- Bringt eure eigenen (dicken) Schlafsäcke mit. Die Nächte in NZ können sehr kalt sein.- Mietet nicht den Tisch und die Stühle dazu. Kauft neue im Warehouse für den gleichen Preis (oder günstiger). Dann habt ihr auch neue Stühle, die nicht schon halb kaputt sind 😉- Mietet niemals die Solar Shower dazu. kauft sie für 10NZD im Warehouse.- Bringt ein eigenes, scharfes Messer mit. Sonst wird das Kochen zur Qual 😋- Denkt an die Halterung fürs Handy, so dass ihr es gut als Navi nutzen könnt.read more
Facebook user
Facebook user
2019-02-11T07:27:06+0000
It’s always great to see fellow AV campers as we travel. They are the only ones that wave.
Facebook user
Facebook user
2019-01-23T03:42:45+0000
Excellent service to young people! good prices, very well looked after not very old vans .. ..Garth age 73 1/2 .
Facebook user
Facebook user
2019-01-17T00:42:20+0000
Very nice staff, perfect service. Our car was well equipped and clean. We enjoyed our trip with our campervan very much.
Facebook user
Facebook user
2019-01-11T02:59:54+0000
😀If you want a company that is easy to deal with, has great campervans and cars to hire, and cares about their customers, then use Travellers Autobarn. The overall experience with the team was great, from start to end. Thank you for making our vacation memorable, one we'll never forget. Now on to plan the next adventure! 😀read more
Facebook user
Facebook user
2019-01-10T10:51:23+0000
What a trip! All thanks to Traveller Auto. The Hi 5 van was awesome, it has everything you need for a great trip. Massive bed, heaps of storage, phone chargers, fridge, kitchenette ...the list goes on. Mike at the Auckland office was ammmazing. So helpful and friendly. Will be back for more soon! Thanks guys!read more
Facebook user
Facebook user
2019-01-10T03:23:27+0000
I’ve just got back from a family trip traveling around New Zealand over Christmas. We had a fantastic time in our camper van from Travellers Autobarn. Customer service was excellent from start to finish. Information provided at the start was clear and extremely useful. The camper van was clean and in great condition. We had no issues with the van during our journey. Would definitely recommend Travellers Autobarn if your looking to hire a van for your holiday. And we’ll be using them again next time. Thank you! 5 stars from us!read more
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Facebook user
2019-01-10T03:12:40+0000
I recently travelled to Auckland to travel around the island and picked up a fantastic camper van. It was in perfect condition and the staff were incredibly friendly and helpful. I hadn’t been to NZ before and they went above and beyond helping to direct me to the best sites and locations. I would highly recommend this company, they really made our trip perfect!read more
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Facebook user
2019-01-02T00:44:32+0000
Tanya at cairns shop, was the most amazing and helpful shop assistant. Would recommend her to anyone
Facebook user
Facebook user
2018-11-19T16:15:49+0000
Good and well organized company! Just 2 suggestions: try to re-use leftovers and equipment travellers bought and left behind. Escape campervans in USA does this also when I was there.second, please provide a portable gasoline tank of at least 10l when people want to drive through central Australia. Thanks anyways! Pieterread more
Facebook user
Facebook user
2018-11-18T09:57:12+0000
Had such a good time driving the Toyota Hiace! Love that car!
Facebook user
Facebook user
2018-11-01T02:59:55+0000
Great Service and well equipped campervan. we had a great time in New Zealand. A special thanks to the crew at the Christchurch location. they went above and beyond to help us get back our bag which we left behind in the taxi.read more
Facebook user
Facebook user
2018-10-08T20:50:29+0000
Awesome well equipped vans at a fantastic price. Nicole in the Auckland office was fantastic! Best service I've had in years! We've done budget vans before but this time we went for a Kuga, wish we did it sooner!read more
Facebook user
Facebook user
2018-10-05T10:47:18+0000
Had a wonderful trip in van. The van drive like a dream. Woul recvomed anyone to get out there in a camper.
Facebook user
Facebook user
2018-09-20T09:11:45+0000
Wir haben für unseren Roadtrip entlang der Ostküste von Cairns nach Melbourne bei Travellers Autobarn für 7 Wochen einen Chubby Campervan gemietet. Der Kundenservice beim Abholen des Campers war hervorragend. Uns wurde alles, was wir rund um das Fahrzeug wissen mussten, ausführlich erklärt. Auch gab es wichtige Infos zu Pannenhilfe, Travellers Autobarn App und zu Mautstraßen in Australien. Handtücher, Schlafsäcke und Ausrüstung waren in einem sehr guten Zustand. Unter den Sitzflächen fanden wir erstaunlicherweise sehr viel Stauraum vor. Trotz unseren vier Backpacks und viel Gepäck hatten wir noch massig freien Platz. Das Bett war wirklich ein Traum. Im Vergleich zu unserem Camper in Neuseeland hatte Stefan mit seiner Körpergröße hier keinerlei Probleme. Im Gegenteil, das Bett war über zwei Meter lang. Die Küche ist mit verschiedenen Fächern geräumig gestaltet. Einen Gasherd, Kühlbox und alle Küchenutensilien, die zur Grundausstattung gehören, waren vorhanden.Auch super fanden wir die Bucket List. Hier kann man selbst mit einem Whiteboard Marker seine Ziele, Route oder Sonstiges aufschreiben. Wir haben die Wand zusätzlich mit Bildern versehen, um ein wohnliches Ambiente zu schaffen. Wir fühlten uns im Camper schnell wie zu Hause. Die zweite Batterie mit seinen zwei USB-Anschlüssen war natürlich super, um die mobilen Geräte auch bei stehendem Fahrzeug zu laden. Ebenso die zwei LED Lichter, die über diese Batterie laufen. Die 2 x 240 V Steckdosen können problemlos über einen externen Anschluss an powered campsites genutzt werden.Der Van ließ sich hervorragend fahren, was wir gerade in Australien, wo meist viele Kilometer zurückgelegt werden müssen, als sehr wichtig empfinden. Die Automatik macht das Fahren sehr angenehm und gerade für die, die das erste Mal auf der linken Seite fahren müssen einfacher. Die Roadside Assistance hat auch exzellent funktioniert (Ja wir mussten diesen in Anspruch nehmen). Durch ein defektes Ventil haben wir einen Platten bekommen. Nach einem Anruf bei der Hotline war bereits nach 30 Minuten ein Techniker vor Ort, der den Reifen gewechselt hat und die Fahrt konnte weitergehen. Für die Rückgabe des Fahrzeuges in Melbourne verlief problemlos über die Schlüsselbox. Da wir bereits sehr früh zum Flughafen mussten, war es sehr praktisch, dass wir den Camper auch außerhalb der Öffnungszeiten zurückbringen konnten.Wir können Travellers Autobarn definitiv weiterempfehlen und falls wir ein weiteres Abenteuer planen, werden wir sicherlich wieder einen ihrer Camper nutzen.read more
Facebook user
Facebook user
2018-08-21T01:45:50+0000
Amazing customer service at pick up and drop off, clean campervan and loads of living equipment (pots, pans, towels, sleeping bags etc). Would 100% book with them again.
Facebook user
Facebook user
2018-08-02T11:43:10+0000
I hire a car with them in Brisbane and I'll repite with them. The staff is very friendly and they recommend places and help you if you need it.
Facebook user
Facebook user
2018-07-19T08:22:31+0000
What a wonderful two week Campervan experience in New Zealand. I think there is not a better place to learn how to drive on the left side of the road, meet the greatest people in the world, laugh when deciding if you want a long black or a short white, or discovere a breath taking view around every curve of the road, and every road has curves. The campervan was the perfect ice breaker at every petrol stop. Thanks to everyone who changed my life these past weeks on my Campervan Holiday in New Zealand! Cheersread more
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Facebook user
2018-06-15T11:27:13+0000
We had high expectations for New Zealand, but I have to admit this country has surpassed them, and that’s highly thanks to our Van from Travellers-Autobarn, we drove for more than 7000 km, through the most remote and iconic locations, in great and not so great weather conditions, and our Kuga van never let us down.Although we didn’t use the outside chairs and table due to weather conditions, we did use the interior a lot, we had some heavy rain days and staying inside was always incredibly comfortable, and for us especially who need to some work while travel, the Kuga has proven to be a perfect companion. The internal storage is very spacious for all your luggage and bed is comfortable. Stove, fridge, and microwave are really helpful while on the road and we have used them almost every day.Although we didn’t have any breakdown we had a few talks with customer care, and the stuff at pick up and drop off, all of them incredibly kind and very helpful while explaining how the van worked and what to do in all those situations we don’t want to happen, but sometimes happen.Overall I totally recommend to choose Travellers-Autobarn for your road trip in Australia or New Zealand, we had an incredible time and would choose them again without a doubt.read more
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2018-05-25T07:05:16+0000
Easy, fuss free, well organised and completely worth every minute for both our 5 month hire through Australia and 5 weeks in New Zealand....Thank You T.A!!
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2018-04-04T17:58:05+0000
We have rented a kuga in New Zealand and we had a awesome time with a perfect car and a great customer service after a flat tire. We would hire with Travellers autobarn definitely again
Facebook user
Facebook user
2018-03-11T01:23:12+0000
What a wonderful 2-week trip in a station wagon rented from Travellers Autobarn. Everyone from the team that we encountered were super friendly and professional at the same time. Everything went really smooth and we always felt like we were in good hands.read more
Facebook user
Facebook user
2018-03-03T23:16:58+0000
We spent 3 weeks driving down the coast from Brisbane to Melbourne and had the best time ever. The Kuga camper van was spacious enough for three girls and all their luggage and fully equipped with everything you could possibly need on the road (pillows, sleeping bags, cutlery, pots, pans...). A big bonus was the travellers autobarn app, which helped us finding free places to sleep almost every night, as well as the perfect customer service. Every time we had some big or small issues (broken tire, didn't know how to use the gas etc.) they tried their best to help us out. I can only recommend travellers autobarn for everyone dreaming of the an awesome roadtrip and who might be travelling on a budget.read more
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2018-02-26T15:10:12+0000
I've always wanted to do a big trip up beautiful coast of Austalia and I won't lie friends thought I was either very brave or very naive to do it on my own with two kids. TAB were great from the start, they gave me lots of tips about where was the best place to stop with the kids. The journey from Brisbane to Cairns was totally awesome and completed without a single glitch. We had a Hitop campervan which was perfect size for the three of us. Budget was the key factor and I would say that TAB have come up trumps for that! So would defo recommend them to anyone, epsecially parents wanting to do this kind of trip with kids. Ps make sure you pack a iPad or Nintendo DS for the long journeys...they are life savers! 🙂read more
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Facebook user
2018-02-01T09:21:18+0000
Nach anfänglichen Schwierigkeiten hat die Firma sich sehr bemüht uns als Kunden doch noch glücklich zu machen. 🙂
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Facebook user
2018-01-12T06:43:44+0000
We've been traveling for almost 4 weeks up alongside the eastcoast. Travellers autobarn has been an amazing host for the van we booked. Everything was working & we couldn't complain about the price. Lots of sleeping area & a great kitchen. Thank you for the ride!read more
Facebook user
Facebook user
2018-01-05T07:27:18+0000
A Little Problem on the car and a great Service from travellers autobarn. I am happy to select this Company for the roadtrip in australia of my daugther. thanks to Geoff, great work.
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2017-12-18T08:53:30+0000
We rented a Kuga campervan from Travellers Autobarn for 5 weeks and drove from Cairns to Melbourne, it was an amazing trip! The camper van was great and very comfortable. The kitchen had a sink, a microwave and a small fridge. The water tank is around 35 liters and usually lasted us at least 3 days. Large bed and good curtains (very little light comes in!). We never had any issues with the car, it was well-maintained and clean. The staff from Travellers Autobarn is amazing! When we picked up our van the lady helping us gave us great advice about where to go and places to see. Drop-off was quick and effortless as well. Altogether I highly recommend Travellers Autobarn and I'll definitely rent a car from them again for a next Aussie road trip 🙂read more
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2017-12-04T10:31:06+0000
We rented a high top through Autobarn for our Australian travels from Cairns to Brisbane and loved it! We arrived just after 10am to pick up our camper and was told that it would be ready in half an hour or so as it was still getting cleaned. Although we never complained, as a kind gesture they told us to go and get some breakfast/lunch and they would reimburse our money up to the value of $50! They also threw in a free camp table for us which I thought was great customer service! The staff were great, really informative and told us all the best places to go as well as answering any questions we had. The camper was spacious, microwave, fridge and full cooking equipment and utensils provided. We bought a connection lead so we could play our music which was around $2. Really comfy bed and front seating area. All in all a great experience and would definitely recommend!read more
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2017-12-03T08:55:31+0000
这次Campvan旅行是我来新西兰8年以来第一次尝试,非常幸运能如此愉快的和Traveller Autobarn合作。非常快速的租到了车,所有的服务都是非常热情和耐心。第一次走入车辆给我的感觉就是干净,没有任何异味。车体配置也是非常齐全,大到车载冰箱,微波炉,小到饭碗,茶杯,垃圾袋,真的是一应俱全。真个旅程都充满了快乐,这样的旅行绝对值得一试!不多说,绝对的满星好评!希望Traveller Autobarn越做越好,生意兴隆!read more
Facebook user
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2017-11-26T20:41:08+0000
Great customer service! Really enjoyed the Camper Van we rent from Sydney to Brisbane. All dishes and amenities were furnish and super clean ! It has been an Epic Road trip ! I would recommend their service to anyone !read more
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2017-11-26T01:35:29+0000
2 WEEKS ROADTRIP WITH THE KUGA CAMPERVANWe had a great experience with Travellers Autobarn and can highly recommend this rental company. The customer service is excellent and we felt very welcome and well informed by the lovely staff. Our Roadtrip with the Kuga Campervan was amazing, so comfortable and cosy. Everything in the car was in good condition and worked without any problems. Would definitely choose Travellers Autobarn again!read more
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2017-11-21T07:13:07+0000
Hentede bilen en Kuga Campervan Automatik tirsdag d. 31/10 i Auckland, New Zeeland. Blev taget rigtig godt imod. Fik fortalt og vist alt relevant om bilen + udstyr. Flinke medarbejdere på stedet.Har kørt rundt først på Nordøen, senere på Sydøen. Ingen problemer med bilen. Lidt sløv i optrækket når vi kørte i bjergene, der skulle arbejdes lidt med gearene. Afleverede bilen lørdag d. 18/11 i Christchurch kl. 10.00. Kontoret lukkede kl. 12.00 alt for tidligt. Vi skulle først flyve hjem kl.19.00. Men ligeledes rigtig godt taget imod på kontoret. Efter aflevering blev vi kørt til lufthavnen af en medarbejder. Fin service.Eneste anke at kontoret lukker så tidligt lørdag.read more
Facebook user
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2017-11-11T08:30:15+0000
No better way to travel Australia than on wheels and Travellers Autobarn makes it so easy! Our 3 berth was perfect, comfy and super clean. Already thinking of my next trip with one of their vehicles and keeping an eye on their amazing relocation deals!!!read more
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2017-11-08T10:11:32+0000
Excellent service starting from the first emails to the pick up and drop off at the brenches. The team is very helpful and professional!Had a great 2 weeks roadtrip with one of their new Chubby vans, which we were extremely glad to have, very spacious and comfy! Never run into a single problem in more than 3000kms. The van had water, power and all the cooking utensils and bed sheets we needed, and plenty of space for our luggage. They even gave us camping chairs! (thank you for that!!!) We will recommend TAB to everybody that wants to enjoy Australia on the road with the comfort of their vehicles. Great service and quality for money. Thanks guys, well done!read more
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2017-11-01T12:02:04+0000
5 stars for their customer service over the phone! After issues with our own personal van, we needed a vehicle fast so we could get back on the road. We were told that, while you can't rent something within two days online, you can however do this over the phone. Although the cookware would usually be included, they were understanding in our situation that we already had our own cooking gear etc from our van (that we were scrapping so wanted our gear for our travels) and managed to waiver the fee and remove the equipment. We also got second driver added for free which was a massive help due to our financial situation. We picked up our station wagon the next day. It wasn't completely full with petrol as described but by his point we just wanted to get going. The wagon was in a good condition and was ready for our travels. On returning to our van (we went back to pick up what bits we could) we tried to put our own mattress in the back of the wagon only for it to not fully fit and end up being unusable. This was after we were told twice that a standard double mattress should fit fine. Important to mention for anyone interested that the wagon does usually come with a tent and gear but not a mattress if you were to choose to stay in the wagon. After a stressful and emotional personal week with our own van mucking up for what felt like the hundredth time, this was the cherry on top. Unfortunately for the guy on the end of the phone, I regretfully made it seem more like a personal attack on the poor fella. Despite my manner over the phone however, he remained professional and showed he wanted to help us come to a solution for which I am grateful. Another phone call later and I was pleading to see if there was a way I could get refunded and take back the wagon, although I knew this was extremely unlikely as it's not something they'd usually do. I was told I'd hear back from the manager and when he called back, I was greeted with, to us, what was a better offer than we could've hoped for. We could rent one of their cheaper vans (instead of the station wagon) for the same dates and location, for the same price as we'd paid for the wagon (usually around $30 extra a day). If we chose not to, we could have a refund minus a week of original hire (around $350-400), although that was not an option. This is by no means standard practise but showed that they're willing to go above and beyond to make sure you enjoy your adventure as much as possible should any issues arrive. We swap the vehicles over tomorrow and we can't wait. Thank you!read more
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Facebook user
2017-10-15T03:57:13+0000
we came in the other day and Stephen was the best! we had many questions and he was so patient and helpful! if we will get a car it would defiantly be from him!
Facebook user
Facebook user
2017-08-18T18:04:15+0000
Went on an amazing trip from Perth to Sydney. We even got extra days for free, because of the waiting at the office. Had a blast!
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Facebook user
2017-08-16T15:26:46+0000
We went on an amazing roadtrip from Cairns to Sydney and had the best time in our Budgie! We can definitely recommend Travellers Autobarn to anyone who is looking for a campervan at a reasonable price. The customer service was great - questions were quickly answered and we always felt like the staff was actually interested in making our trip as great as possible and not only in 'making money'. Thanks to the team! Would definitely book again 🙂read more
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