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You can reserve your ride today and start your road trip after February 1st 2019.

Our Customer Feedback

We are opening on the 1st of February and will soon feature reviews from our US operations. Until then we would love for you to read the reviews left by our Australia & New Zealand customers – thank you.


 New Zealand


denis stokes
denis stokes
02:38 27 Sep 18
Fantastic overall!..one suggestion..get more bedding than just the one sleeping bag per person. It's just not enough at this time of year. Some parts of NZ are freezing in September. Even in summer, places like the mountain areas are extremely cold at night. We had to purchase blankets at an op shop on the second day as we were freezing at night. I suggest include some additional blankets. There's heaps of space. I don't like the idea mentioned of a 12v heater. Blankets are far better and more practical. Cheersread more
Douglas Sutton
Douglas Sutton
00:25 16 Jul 18
I have to commend both the pick-up staff and return staff for all of their assistance. The van was an excellent choice and met all of my expectations. Great service at a great value.
Robin Pronk
Robin Pronk
04:40 22 Dec 17
We had an amazing holiday with our Autobarn Kuga campervan. It was definitely worth the slightly higher price compared to the budget rental company we went with on our previous trip. The staff was just super friendly and helpful, and the van was in almost pristine condition. Very spacious and the interior was clearly well thought out. If we come back to NZ then we'll go with Autobarn again. The only minor downside is not being allowed to drive on unsealed roads (you'd have no insurance, so please read the T&C's about that!). Nonetheless, we fully recommend Travellers Autobarn!read more
Dirk Wittig
Dirk Wittig
07:57 30 Nov 17
A cool and charming service and handover. Campervan was simply fantastic. Would definitiv recommend this company
Amelia McLarnon
Amelia McLarnon
05:21 13 Sep 17
Had a wonderful experience with Mike and the staff at TA. They were extremely helpful and the vans were in impeccable condition. We had had a rough experience with Apollo in Australia and they were the complete opposite. Best rental agency I have ever dealt with & highly recommend. Thanks again 🙂read more
Sarah Dawes
Sarah Dawes
06:55 26 Jul 17
My partner and I recently rented a Kuga campervan from Travellers Autobarn for a 2 road trip around the south island (July 2017). The van was surprisingly spacious, having a lot of room for storage as well as a lot of head room in the kitchen area (especially useful for my partner at 1.82m tall!). The kitchen itself was great, with a two burner gas stove, a small fridge and all the kitchen equipment you could need. Due to the fridge running off a different battery from the van, we were able to leave it running on the lowest setting with no worry of it draining the battery. As is was winter we had the winter pack which included extra sleeping bags and a hot water bottle which was awesome to have on those colder nights.The van was super easy and smooth to drive, making travelling from place to place much more enjoyable. Having the self contained option was awesome as it meant we could stay in some stunning Self-Contained parking areas. The staff were super friendly and easy to deal with; booking the van and picking it up was a breeze. Overall Highly recommended.read more
Rachel riethmuller
Rachel riethmuller
07:20 04 Jun 17
I rented a camper van from Auckland for two weeks from Travellers Autobarn.The van was very clean and looked like it was brand new. Particularly liked the thick mattresses for the top bunk which you don't always get in camper vans. Mechanically, cleanliness and customer service were all brilliant, though the van did use more petrol than expected (probably due to the weight of the van).Renting from Travellers Autobarn has been a great experience, I highly recommend it.read more
Adam Biddiscombe
Adam Biddiscombe
01:42 31 May 17
Me and my partner recently rented a hi-top camper from the Auckland branch of Travellers Autobarn, and it was perfect.The whole experience was brilliant from the get go; when we picked up we were greeted by Mike who I believe is the manager there. He was very friendly as if we were just having a catch up with an old friend, and he was really helpful and gave us ideas on places to go. I think he also got us on the road within about half an hour on being there, which was great as we had a busy day planned.And the van was great, it was clean and all seemed brand new, it was almost like a 5 star hotel on wheels. It had everything we needed in it, the kitchen was a good size, and quite a luxury as were used to camping in a smaller van. And we had heaps of space for our backpacks, we didn't even know what to do with all of the storage space. It was also a bonus that the van was self sufficient so we could stay at freedom sites, as those were some of our favourite (especially the one at Cathedral Cove). Mechanically the van was good (not that I know much about mechanics), but it got us around the North and South islands without any problems.All in all it was an amazing experience, and I would definitely rent with these guys again. 🙂 Thanks guys, Adam & Claireread more
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Bettina Reiterer
Bettina Reiterer
03:26 08 Sep 18
Best camper. Enough space and comfortable. Best choice. Also at the office 🙂 thanks guys
Vincenza Vernon
Vincenza Vernon
02:21 04 Jul 18
Thank you for the great service, we were very happy with our van and had a great experience.
Javi Lorbada
Javi Lorbada
11:26 15 Jun 18
We had high expectations for New Zealand, but I have to admit this country has surpassed them, and that’s highly thanks to our Van from Travellers-Autobarn, we drove for more than 7000 km, through the most remote and iconic locations, in great and not so great weather conditions, and our Kuga van never let us down.Although we didn’t use the outside chairs and table due to weather conditions, we did use the interior a lot, we had some heavy rain days and staying inside was always incredibly comfortable, and for us especially who need to some work while travel, the Kuga has proven to be a perfect companion. The internal storage is very spacious for all your luggage and bed is comfortable. Stove, fridge, and microwave are really helpful while on the road and we have used them almost every day.Although we didn’t have any breakdown we had a few talks with customer care, and the stuff at pick up and drop off, all of them incredibly kind and very helpful while explaining how the van worked and what to do in all those situations we don’t want to happen, but sometimes happen.Overall I totally recommend to choose Travellers-Autobarn for your road trip in Australia or New Zealand, we had an incredible time and would choose them again without a doubt.read more
fabio bianchi
fabio bianchi
05:26 22 Apr 18
Great campervan offers, really helpful staff and great customer service. Would definitely recommend it for travelling around New Zealand
Luna QIN
Luna QIN
00:02 21 Mar 18
Everything worked. Excellent use of the space. Clean. Collection and drop off office had free coffee and water. We had a great time with the van, thank you so much.
Ilmari Roosa
Ilmari Roosa
00:11 10 Mar 18
Great service and vehicle, we had a trip of a life time and a big thank you to Joseph.
John Larkin
John Larkin
07:01 16 Jan 18
Good service, good vehicles, well equipped and good value.
Sam ye
Sam ye
03:37 19 Dec 17
这次Campervan旅行是我来新西兰8年以来第一次尝试,非常幸运能如此愉快的和Travellers Autobarn合作。非常快速的租到了车,所有的服务都是非常热情和耐心。第一次走入车辆给我的感觉就是干净,没有任何异味。车体配置也是非常齐全,大到车载冰箱,微波炉,小到饭碗,茶杯,垃圾袋,真的是一应俱全。真个旅程都充满了快乐,这样的旅行绝对值得一试!不多说,绝对的满星好评!希望Travellers Autobarn越做越好,生意兴隆!read more
Luciano Pappalettera
Luciano Pappalettera
02:33 07 Nov 17
Had a great 2 months travelings around with a van from Travellers Autobarn
Carly Walton
Carly Walton
11:34 10 Oct 17
We loved booking with Travellers Autobarn. They were able to get us the vehicle and everything we needed for our road trip in NZ. The vehicle worked perfectly as well! Next time we are in NZ we will definitely use them again!read more
bach adba
bach adba
19:02 02 Sep 17
Great place. Staff are great and campervan are fully equipped
Thomas Hill
Thomas Hill
05:46 19 Aug 17
Such a fantastic experience. Spent two weeks exploring in a camper and was an unforgettable experience. From start to finish it was compleatly perfect, we picked up the van and we were walked through everything we needed to know in detail and any questions we had were answered. The van itself ran like a dream the whole two weeks and was surprisingly efficient on the petrol. The bed was really nice and all the equipment like bedding, sleeping bags and pillows all seemed brand new. Couldn't recommend exploring like this more and choosing travellers autobarn is just a no brainer. A truly unforgettable experience.read more
S Zhang
S Zhang
03:14 21 Jul 17
It's been a great experience with Travellers Autobarn when we rented a campervan from their Christchurch location for our 16 days trips. Staffs has been very helpful and the service was great! 🙂
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Facebook Reviews Australia & New Zealand


4.0
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Facebook user
Facebook user
2018-12-09T04:57:25+0000
Den er god, rummelig, alt fungerer. Nem at køre. Godt køkken. Ren, føles som ny.
Facebook user
Facebook user
2018-11-19T16:15:49+0000
Good and well organized company! Just 2 suggestions: try to re-use leftovers and equipment travellers bought and left behind. Escape campervans in USA does this also when I was there.second, please provide a portable gasoline tank of at least 10l when people want to drive through central Australia. Thanks anyways! Pieterread more
Facebook user
Facebook user
2018-11-18T09:57:12+0000
Had such a good time driving the Toyota Hiace! Love that car!
Facebook user
Facebook user
2018-11-01T02:59:55+0000
Great Service and well equipped campervan. we had a great time in New Zealand. A special thanks to the crew at the Christchurch location. they went above and beyond to help us get back our bag which we left behind in the taxi.read more
Facebook user
Facebook user
2018-10-08T20:50:29+0000
Awesome well equipped vans at a fantastic price. Nicole in the Auckland office was fantastic! Best service I've had in years! We've done budget vans before but this time we went for a Kuga, wish we did it sooner!read more
Facebook user
Facebook user
2018-10-05T10:47:18+0000
Had a wonderful trip in van. The van drive like a dream. Woul recvomed anyone to get out there in a camper.
Facebook user
Facebook user
2018-09-20T09:11:45+0000
Wir haben für unseren Roadtrip entlang der Ostküste von Cairns nach Melbourne bei Travellers Autobarn für 7 Wochen einen Chubby Campervan gemietet. Der Kundenservice beim Abholen des Campers war hervorragend. Uns wurde alles, was wir rund um das Fahrzeug wissen mussten, ausführlich erklärt. Auch gab es wichtige Infos zu Pannenhilfe, Travellers Autobarn App und zu Mautstraßen in Australien. Handtücher, Schlafsäcke und Ausrüstung waren in einem sehr guten Zustand. Unter den Sitzflächen fanden wir erstaunlicherweise sehr viel Stauraum vor. Trotz unseren vier Backpacks und viel Gepäck hatten wir noch massig freien Platz. Das Bett war wirklich ein Traum. Im Vergleich zu unserem Camper in Neuseeland hatte Stefan mit seiner Körpergröße hier keinerlei Probleme. Im Gegenteil, das Bett war über zwei Meter lang. Die Küche ist mit verschiedenen Fächern geräumig gestaltet. Einen Gasherd, Kühlbox und alle Küchenutensilien, die zur Grundausstattung gehören, waren vorhanden.Auch super fanden wir die Bucket List. Hier kann man selbst mit einem Whiteboard Marker seine Ziele, Route oder Sonstiges aufschreiben. Wir haben die Wand zusätzlich mit Bildern versehen, um ein wohnliches Ambiente zu schaffen. Wir fühlten uns im Camper schnell wie zu Hause. Die zweite Batterie mit seinen zwei USB-Anschlüssen war natürlich super, um die mobilen Geräte auch bei stehendem Fahrzeug zu laden. Ebenso die zwei LED Lichter, die über diese Batterie laufen. Die 2 x 240 V Steckdosen können problemlos über einen externen Anschluss an powered campsites genutzt werden.Der Van ließ sich hervorragend fahren, was wir gerade in Australien, wo meist viele Kilometer zurückgelegt werden müssen, als sehr wichtig empfinden. Die Automatik macht das Fahren sehr angenehm und gerade für die, die das erste Mal auf der linken Seite fahren müssen einfacher. Die Roadside Assistance hat auch exzellent funktioniert (Ja wir mussten diesen in Anspruch nehmen). Durch ein defektes Ventil haben wir einen Platten bekommen. Nach einem Anruf bei der Hotline war bereits nach 30 Minuten ein Techniker vor Ort, der den Reifen gewechselt hat und die Fahrt konnte weitergehen. Für die Rückgabe des Fahrzeuges in Melbourne verlief problemlos über die Schlüsselbox. Da wir bereits sehr früh zum Flughafen mussten, war es sehr praktisch, dass wir den Camper auch außerhalb der Öffnungszeiten zurückbringen konnten.Wir können Travellers Autobarn definitiv weiterempfehlen und falls wir ein weiteres Abenteuer planen, werden wir sicherlich wieder einen ihrer Camper nutzen.read more
Facebook user
Facebook user
2018-08-21T01:45:50+0000
Amazing customer service at pick up and drop off, clean campervan and loads of living equipment (pots, pans, towels, sleeping bags etc). Would 100% book with them again.
Facebook user
Facebook user
2018-08-14T02:36:55+0000
Good service. When you get in trouble with your car they will help you where they can. And you can call them for anything.
Facebook user
Facebook user
2018-08-02T11:43:10+0000
I hire a car with them in Brisbane and I'll repite with them. The staff is very friendly and they recommend places and help you if you need it.
Facebook user
Facebook user
2018-07-19T08:22:31+0000
What a wonderful two week Campervan experience in New Zealand. I think there is not a better place to learn how to drive on the left side of the road, meet the greatest people in the world, laugh when deciding if you want a long black or a short white, or discovere a breath taking view around every curve of the road, and every road has curves. The campervan was the perfect ice breaker at every petrol stop. Thanks to everyone who changed my life these past weeks on my Campervan Holiday in New Zealand! Cheersread more
Facebook user
Facebook user
2018-06-15T11:27:13+0000
We had high expectations for New Zealand, but I have to admit this country has surpassed them, and that’s highly thanks to our Van from Travellers-Autobarn, we drove for more than 7000 km, through the most remote and iconic locations, in great and not so great weather conditions, and our Kuga van never let us down.Although we didn’t use the outside chairs and table due to weather conditions, we did use the interior a lot, we had some heavy rain days and staying inside was always incredibly comfortable, and for us especially who need to some work while travel, the Kuga has proven to be a perfect companion. The internal storage is very spacious for all your luggage and bed is comfortable. Stove, fridge, and microwave are really helpful while on the road and we have used them almost every day.Although we didn’t have any breakdown we had a few talks with customer care, and the stuff at pick up and drop off, all of them incredibly kind and very helpful while explaining how the van worked and what to do in all those situations we don’t want to happen, but sometimes happen.Overall I totally recommend to choose Travellers-Autobarn for your road trip in Australia or New Zealand, we had an incredible time and would choose them again without a doubt.read more
Facebook user
Facebook user
2018-05-25T07:05:16+0000
Easy, fuss free, well organised and completely worth every minute for both our 5 month hire through Australia and 5 weeks in New Zealand....Thank You T.A!!
Facebook user
Facebook user
2018-04-04T17:58:05+0000
We have rented a kuga in New Zealand and we had a awesome time with a perfect car and a great customer service after a flat tire. We would hire with Travellers autobarn definitely again
Facebook user
Facebook user
2018-03-20T01:17:58+0000
I wrote this same review on Trip Advisor but I'm sticking it here as well because it may help one or two of you out!Me and two friends rented a Toyota Hiace (the Kuga three-berth option) from Travellers Autobarn and drove down the East Coast of Australia from Cairns all the way to Sydney over the course of five weeks.Sure, you could do the East Coast via hostels and busses, but that doesn't offer the freedom you get with a campervan. It's also going to cost more, in my own personal experience! Doing it this way with a campervan, you can drive where you want, when you want. You do the trip on your own terms. Living on the road is a special, unique experience and I can't recommend it enough! Nothing beats waking up in the morning to the sound of a rainforest or rolling the door open and stepping down onto the beach, the memories you make by taking the wrong turn, getting caught in a thunderstorm, the playlists you sing along to. I could go on and on. Go do it and tell me you didn't have a good time.This was honestly one of the best trips I've done to date and a huge factor in that is how great Travellers Autobarn were. From pick-up to vehicle return they were awesome. Pick-up was easy, smooth and straight forward. The van was spotless and had all the necessary equipment (cutlery, tupperware, saucepans, camping table and chairs) etc as well as more than enough storage for three of us. Everything was easy to use and set up - whether it was cooking in the kitchen, constructing the indoor table or prepping the beds for the evening (pretty comfy!). With the fridge and storage we had all our food with us, no problems. Time for lunch? Just pull over in a rest stop in some beautiful national park and make yourself a sandwich. The van itself was also great fun to drive, very easy as it's an automatic. Everything checked out and it meant that we could really enjoy our trip because there was no stress or worries about the van. Even if we had happened to break down or had an issue, they offer 24/7 roadside assistance. When it came to handing the vehicle back, within five minutes of our arrival at the Sydney depot we were ready to head into the city. Like the pick-up there was ho hassle, no hidden fees. Just super easy.I think that's important because it can sometimes be a bit difficult when choosing which company to rent a vehicle from. We've all heard the nightmare stories of dodgy dealers and getting ripped off. The reason we went with Travellers Autobarn is because of the previous reviews we read on here and I'm happy to say that they lived up to our expectations. As far as price, quality and peace of mind goes I think Travellers Autobarn is a winner. I'll be renting with them again when I arrive in New Zealand.read more
Facebook user
Facebook user
2018-03-11T01:23:12+0000
What a wonderful 2-week trip in a station wagon rented from Travellers Autobarn. Everyone from the team that we encountered were super friendly and professional at the same time. Everything went really smooth and we always felt like we were in good hands.read more
Facebook user
Facebook user
2018-03-03T23:16:58+0000
We spent 3 weeks driving down the coast from Brisbane to Melbourne and had the best time ever. The Kuga camper van was spacious enough for three girls and all their luggage and fully equipped with everything you could possibly need on the road (pillows, sleeping bags, cutlery, pots, pans...). A big bonus was the travellers autobarn app, which helped us finding free places to sleep almost every night, as well as the perfect customer service. Every time we had some big or small issues (broken tire, didn't know how to use the gas etc.) they tried their best to help us out. I can only recommend travellers autobarn for everyone dreaming of the an awesome roadtrip and who might be travelling on a budget.read more
Facebook user
Facebook user
2018-02-26T15:10:12+0000
I've always wanted to do a big trip up beautiful coast of Austalia and I won't lie friends thought I was either very brave or very naive to do it on my own with two kids. TAB were great from the start, they gave me lots of tips about where was the best place to stop with the kids. The journey from Brisbane to Cairns was totally awesome and completed without a single glitch. We had a Hitop campervan which was perfect size for the three of us. Budget was the key factor and I would say that TAB have come up trumps for that! So would defo recommend them to anyone, epsecially parents wanting to do this kind of trip with kids. Ps make sure you pack a iPad or Nintendo DS for the long journeys...they are life savers! 🙂read more
Facebook user
Facebook user
2018-02-01T09:21:18+0000
Nach anfänglichen Schwierigkeiten hat die Firma sich sehr bemüht uns als Kunden doch noch glücklich zu machen. 🙂
Facebook user
Facebook user
2018-01-12T06:43:44+0000
We've been traveling for almost 4 weeks up alongside the eastcoast. Travellers autobarn has been an amazing host for the van we booked. Everything was working & we couldn't complain about the price. Lots of sleeping area & a great kitchen. Thank you for the ride!read more
Facebook user
Facebook user
2018-01-05T07:27:18+0000
A Little Problem on the car and a great Service from travellers autobarn. I am happy to select this Company for the roadtrip in australia of my daugther. thanks to Geoff, great work.
Facebook user
Facebook user
2017-12-18T08:53:30+0000
We rented a Kuga campervan from Travellers Autobarn for 5 weeks and drove from Cairns to Melbourne, it was an amazing trip! The camper van was great and very comfortable. The kitchen had a sink, a microwave and a small fridge. The water tank is around 35 liters and usually lasted us at least 3 days. Large bed and good curtains (very little light comes in!). We never had any issues with the car, it was well-maintained and clean. The staff from Travellers Autobarn is amazing! When we picked up our van the lady helping us gave us great advice about where to go and places to see. Drop-off was quick and effortless as well. Altogether I highly recommend Travellers Autobarn and I'll definitely rent a car from them again for a next Aussie road trip 🙂read more
Facebook user
Facebook user
2017-12-04T10:31:06+0000
We rented a high top through Autobarn for our Australian travels from Cairns to Brisbane and loved it! We arrived just after 10am to pick up our camper and was told that it would be ready in half an hour or so as it was still getting cleaned. Although we never complained, as a kind gesture they told us to go and get some breakfast/lunch and they would reimburse our money up to the value of $50! They also threw in a free camp table for us which I thought was great customer service! The staff were great, really informative and told us all the best places to go as well as answering any questions we had. The camper was spacious, microwave, fridge and full cooking equipment and utensils provided. We bought a connection lead so we could play our music which was around $2. Really comfy bed and front seating area. All in all a great experience and would definitely recommend!read more
Facebook user
Facebook user
2017-12-03T08:55:31+0000
这次Campvan旅行是我来新西兰8年以来第一次尝试,非常幸运能如此愉快的和Traveller Autobarn合作。非常快速的租到了车,所有的服务都是非常热情和耐心。第一次走入车辆给我的感觉就是干净,没有任何异味。车体配置也是非常齐全,大到车载冰箱,微波炉,小到饭碗,茶杯,垃圾袋,真的是一应俱全。真个旅程都充满了快乐,这样的旅行绝对值得一试!不多说,绝对的满星好评!希望Traveller Autobarn越做越好,生意兴隆!read more
Facebook user
Facebook user
2017-11-26T20:41:08+0000
Great customer service! Really enjoyed the Camper Van we rent from Sydney to Brisbane. All dishes and amenities were furnish and super clean ! It has been an Epic Road trip ! I would recommend their service to anyone !read more
Facebook user
Facebook user
2017-11-26T01:35:29+0000
2 WEEKS ROADTRIP WITH THE KUGA CAMPERVANWe had a great experience with Travellers Autobarn and can highly recommend this rental company. The customer service is excellent and we felt very welcome and well informed by the lovely staff. Our Roadtrip with the Kuga Campervan was amazing, so comfortable and cosy. Everything in the car was in good condition and worked without any problems. Would definitely choose Travellers Autobarn again!read more
Facebook user
Facebook user
2017-11-21T07:13:07+0000
Hentede bilen en Kuga Campervan Automatik tirsdag d. 31/10 i Auckland, New Zeeland. Blev taget rigtig godt imod. Fik fortalt og vist alt relevant om bilen + udstyr. Flinke medarbejdere på stedet.Har kørt rundt først på Nordøen, senere på Sydøen. Ingen problemer med bilen. Lidt sløv i optrækket når vi kørte i bjergene, der skulle arbejdes lidt med gearene. Afleverede bilen lørdag d. 18/11 i Christchurch kl. 10.00. Kontoret lukkede kl. 12.00 alt for tidligt. Vi skulle først flyve hjem kl.19.00. Men ligeledes rigtig godt taget imod på kontoret. Efter aflevering blev vi kørt til lufthavnen af en medarbejder. Fin service.Eneste anke at kontoret lukker så tidligt lørdag.read more
Facebook user
Facebook user
2017-11-11T08:30:15+0000
No better way to travel Australia than on wheels and Travellers Autobarn makes it so easy! Our 3 berth was perfect, comfy and super clean. Already thinking of my next trip with one of their vehicles and keeping an eye on their amazing relocation deals!!!read more
Facebook user
Facebook user
2017-11-08T10:11:32+0000
Excellent service starting from the first emails to the pick up and drop off at the brenches. The team is very helpful and professional!Had a great 2 weeks roadtrip with one of their new Chubby vans, which we were extremely glad to have, very spacious and comfy! Never run into a single problem in more than 3000kms. The van had water, power and all the cooking utensils and bed sheets we needed, and plenty of space for our luggage. They even gave us camping chairs! (thank you for that!!!) We will recommend TAB to everybody that wants to enjoy Australia on the road with the comfort of their vehicles. Great service and quality for money. Thanks guys, well done!read more
Facebook user
Facebook user
2017-11-01T12:02:04+0000
5 stars for their customer service over the phone! After issues with our own personal van, we needed a vehicle fast so we could get back on the road. We were told that, while you can't rent something within two days online, you can however do this over the phone. Although the cookware would usually be included, they were understanding in our situation that we already had our own cooking gear etc from our van (that we were scrapping so wanted our gear for our travels) and managed to waiver the fee and remove the equipment. We also got second driver added for free which was a massive help due to our financial situation. We picked up our station wagon the next day. It wasn't completely full with petrol as described but by his point we just wanted to get going. The wagon was in a good condition and was ready for our travels. On returning to our van (we went back to pick up what bits we could) we tried to put our own mattress in the back of the wagon only for it to not fully fit and end up being unusable. This was after we were told twice that a standard double mattress should fit fine. Important to mention for anyone interested that the wagon does usually come with a tent and gear but not a mattress if you were to choose to stay in the wagon. After a stressful and emotional personal week with our own van mucking up for what felt like the hundredth time, this was the cherry on top. Unfortunately for the guy on the end of the phone, I regretfully made it seem more like a personal attack on the poor fella. Despite my manner over the phone however, he remained professional and showed he wanted to help us come to a solution for which I am grateful. Another phone call later and I was pleading to see if there was a way I could get refunded and take back the wagon, although I knew this was extremely unlikely as it's not something they'd usually do. I was told I'd hear back from the manager and when he called back, I was greeted with, to us, what was a better offer than we could've hoped for. We could rent one of their cheaper vans (instead of the station wagon) for the same dates and location, for the same price as we'd paid for the wagon (usually around $30 extra a day). If we chose not to, we could have a refund minus a week of original hire (around $350-400), although that was not an option. This is by no means standard practise but showed that they're willing to go above and beyond to make sure you enjoy your adventure as much as possible should any issues arrive. We swap the vehicles over tomorrow and we can't wait. Thank you!read more
Facebook user
Facebook user
2017-10-15T03:57:13+0000
we came in the other day and Stephen was the best! we had many questions and he was so patient and helpful! if we will get a car it would defiantly be from him!
Facebook user
Facebook user
2017-08-18T18:04:15+0000
Went on an amazing trip from Perth to Sydney. We even got extra days for free, because of the waiting at the office. Had a blast!
Facebook user
Facebook user
2017-08-16T15:26:46+0000
We went on an amazing roadtrip from Cairns to Sydney and had the best time in our Budgie! We can definitely recommend Travellers Autobarn to anyone who is looking for a campervan at a reasonable price. The customer service was great - questions were quickly answered and we always felt like the staff was actually interested in making our trip as great as possible and not only in 'making money'. Thanks to the team! Would definitely book again 🙂read more
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