Our Customer Feedback
LOS ANGELES
Wanted to try out Vanlife for the longest time, and travellers autobarn had made it so easy. Alfonso was amazing, he explained everything about the van before handing us the keys. We didn’t experience any problems related to the van on the road. It was great! Ig: @travel.through.my.lenses
Took a Kuga Campervan for two weeks out from LA to Philadelphia and back, over 6,200 miles. Had a great experience. Alfonso checked me in, and gave me a great orientation and low down on the vehicle, reiterating my coverage and the terms. He was great, considering he was swamped being the only one I saw working. I was in and out within about 30 minutes. I had no issues whatsoever with the vehicle the entire way. It handled perfectly for me the full duration. Mechanically sound campers. I actually thought the beds were comfortable, and the seats were fine driving 10-14 hour stretches. Keep in mind that you’re getting a vehicle to take you around, but you need to provide a lot of the little touches. There’s not a bathroom, and the heat/ac doesn’t really reach the back. Bring a space heater for cold weather. Drop off was also smooth. Alfonso processed that as well, and despite hitting traffic and being an hour and change passed my drop off time, forgave the late fee. He let a cleaning fee slide too. Although I never needed any roadside assistance or...
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We had such an amazing time (3 weeks) in our Kuga! Excellent service during pick up and drop off thanks to Alfonzo! The car itself does its job and solar panel that powers a fridge and USB outlets is awesome - we never used hookups on the campground. It consumes a lot of gas though, especially during going uphill :) Anyway I highly recommend and will rent again with Travellers Autobarn.
We booked the Kuga van for three weeks with Travellers Autobarn and were completely happy with it. We drove 5400 kilometres with the car and everything went smoothly. It has everything you need: a kitchen, a bed, a space under the bed where you can put your suitcase and a stacker above where we have load our clothes. When we picked up the van, our credit card didn't work at first, so Alfonso even drove us to the bank in his own car. He and his colleague Russell were also super helpful when we left, and we even had a final beer on the house. We would book a van here again any time, so can only recommend it!
We had a good ride and the service is also very good! Alfonso is a helpful and nice guy! He has good tips for hidden sightseeing spots, thank you for having us :)
SAN FRANCISCO
Excellent value for money. The truck we had was sufficiently equipped, it ran 2200 miles with no problems and the few questions we had were answered shortly by the phone team. A little accident 0.5 mile away from the drop off location has comforted us in the good choice we made to take the full insurance: take it!!! Special thanks to Russell and his colleague at LA location as they did a great job!
Comfortable and very reliable vans, great teams in San Francisco and LA, unlimited mileage. Great trip - 2.7k miles - thanks to you guys !
Big ol commendation to Vince!! He was kind, helpful, and understanding when we had to exchange our van twice. Once we had a van (thanks to vance) that had everything working well, we had a great trip. We were out for a full month and had no huge problems. Will definitely rent again from Autobarn!!
Had a great time on our trip. Everything was as advertised and worked good. Used the mattress the whole trip, it was pretty uncomfortable but did the job for the most part. It would have been nice to have a place to put my phone for the directions. Also, curtains at least on the back window could be added for additional privacy. But we drove up and down the coast and it did a fine job.
I rented the KUGA-van from Travellers Autobarn for 8 weeks (mid-December – mid-February). I drove 10.253 miles with it and had an amazing trip. The vans are used and a bit older (mine had 160.000 miles). Because of this a few minor things in the van were damaged or worn (e.g. steering wheel was really worn, the sun visor was loose, you have to slam the driver’s door a bit, curtain on the slide door was a bit torn, squeaky breaks, table inside wiggled a bit). For this price you can’t expect a new van, you just must know that before you book. Beside these small things everything essential worked well in the van (e.g. gas cooker, sink, light, solar panel, car itself). I arrived late to pick up the van because my flight from Germany had a delay. Russell was very kind to stay past the 4:00pm so I could still collect the car. He gave me a good and quick briefing of the van.Halfway through the trip I noticed that the inner side of the tires was pretty worn out, which I didn’t noticed when I picked the...
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LAS VEGAS
I loved my 2 week roadtrip with that Kuga Van by Travellers Autobarn! I drove 3500km through Nevada, Arizona and California and I had no issues with the van whatsoever. It got handed over to me very clean and neat. The customer service was really good when I received the van, very chill and I was able to add some stuff that I forgot to add in my reservation. I got offered a free winter pack, invluding a heating blanket. Unfortunately the staff member forgot to put in in the van before I left. I’m sure I could’ve asked for it when I noticed but I decided I didn’t need it anyway. Literally everywhere I went I received compliments for the van and people asked me a lot about it and were very impressed by it. When I brought the van back it was a little hectic and in that rush I forgot some stuff like my waterbottle in the van but that wasn‘t really too bad. just wished it would have been as chill as when I got it. But all in all I had a great experience with...
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We had a great experience with our van rental. The branch manager in Vegas and his team (Scott, Randy) were very helpful during the van pick up and drop off. They went out of their way to help us (e.g., we borrowed a water tank) and were very friendly. The van was exactly as according to the description, convenient and clean. We were also very satisfied with the support line, which called us back within a few minutes when we had a question. Only regret is not booking the van for a longer time!
Me and my partner used travellers auto-barn for 3 months as we came from Australia to do an all American road trip. We had the dodge mini van and it worked perfectly to explore both the west and east coast. They were the best value for what you get for your money and came with all the gear we needed. We never had any troubles over the 3 months and all the car needed was a simple oil change which they paid for. The best part was the unlimited millage as we were doing a lot of driving over the 3 months and this was an awesome add on that a lot of other companies don’t offer.
Our experience with Travellers Autobarn in Los Angeles was great. We rented a van for 5 weeks and had little to no problems during our roadtrip. When we did have a problem (fridge didn’t work properly), their customer service was extremely quick and helpful. The drop-off in LA was handled by Russell and he was very helpful with all the questions we still had. We want to thank Travellers Autobarn for the great experience. We would rent one of their campervans again.
Thank for enabling 3 weeks of experience 11 beautiful parks. 3000 miles without problems. Thank for the excellent service and rapid checkin and checkout process.
