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Frequently Asked Questions

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Frequently Asked Questions2022-05-26T03:47:20-07:00

Renting FAQs

What is your cancellation fee?2022-05-09T16:53:47-07:00

Until 14 days before pick-up, no cancellation fee applies:

1. $200 – within 14 days of pick-up

2. 50% – within 7 days of pick-up

3. 100% – same day or no show cancellation

What is your Covid policy?2022-11-07T15:22:52-08:00

Mandatory isolation is no longer required by the US government. This means you no longer need to postpone/cancel your road trip due to isolation requirements. If you decide to cancel your road trip we will no longer offer any credit notes and the standard cancellation policy will apply:

1. $200 – within 14 days of pick-up

2. 50% – within 7 days of pick-up

3. 100% – same day or no show cancellation

What options do I have with mileage?2022-05-23T21:32:33-07:00

You know what – it is for free. All Travellers Autobarn RVs/Campers come with free mileage/kilometer packages, so no charge will ever apply!

What are the pick-up & drop-off times?2022-05-23T21:32:50-07:00

All pick-ups are between 10 am to 4 pm and all drop-offs are between 9 am to 3 pm. We can accommodate for out of office pick-ups & return in Las Vegas & San Francisco yet sadly not in Los Angeles.

Can I pick up/drop off my vehicle outside of office hours?2022-05-23T21:32:16-07:00

We do offer pick ups and drop offs outside of our office hours for Las Vegas & San Francisco. To arrange a pick up or drop off outside of our hours, please contact our reservations team at reservations@travellers-autobarn.com or 1800 469 4790 – charge might apply. Please note we don’t offer this service for our Los Angeles location.

Can I hire the campervan for Burning Man?2022-05-23T21:36:57-07:00

Campervans are a great way to experience music festivals! Unfortunately, we don’t allow any rentals to Burning Man at this stage.

Are bedding kits and cooking material provided?2022-05-23T21:38:40-07:00

Sheets, covers, duvets, pillows, cooking material (pots/pans/cutlery and more) and chairs are provided for a one-off fee of $45/rental.

What do I do when my campervan breaks down?2022-05-23T21:18:41-07:00

Travellers Autobarn vehicles are maintained and serviced regularly, unfortunately this doesn’t prevent the occasional mechanical malfunction or breakdown.

In the event you experience any problems, even minor, you must contact our Customer Care team for further assistance. If immediate assistance is required, it is best to phone us.

USA (+1) 800 469 4790

Minor mechanical repairs costing less than $100 may be undertaken without contacting us for authorisation and will be reimbursed when you return the vehicle, receipts must be provided as proof, or we are unable to refund you.

What are the minimum rental days?2022-05-23T21:32:06-07:00

The minimum rental days vary on seasonality – anywhere between 4 to 10 days depending on when you would like to travel and your pick-up/drop-off locations.

Are my credit card details safe?2022-05-23T21:32:29-07:00

We ensure that all your details are protected & secure via our certified technology.

In the very rare case of our technology being hacked, we will contact you immediately.

Can a child seat be fitted?2022-05-23T21:32:38-07:00

Yes, you can, yet it depends on state legislation. Currently, your child needs to be at least 6 years for travel through Nevada and at least 8 years for travel through California (if your child is younger they are only able to travel with us by hiring a Station Wagon/Mini Van). It remains the hirer’s responsibility to identify the requirements for each state at all times. For more information click here.

HI5 CAMPERVAN: Accepts baby seats (6 month -3 years) and booster seats (4-7 years)

Do I require a valid credit card?2022-05-23T21:24:59-07:00

Yes, a credit card is required for all rentals. We do accept Visa or MasterCard Credit Cards and it must be in the name of the primary driver (this can be changed on pick-up if needed).

Do you charge per night or day?2022-05-23T21:34:23-07:00

We do charge per day, so if you would rent from Monday to Tuesday you would be charged for two days.

Am I insured for 3rd party injury or damage?2022-10-18T07:06:10-07:00

The daily rate includes 3rd party and liability coverage to the levels set by the individual states. If your own travel insurance does not include liability coverage up to $500,000 USD, we can offer this to you for an additional $13.99/day.

Can I get a discount on my rental?2022-10-18T07:06:39-07:00

Depending on the length of your rental discounts are applied automatically – it’s called long-hire discount. Generally, if you rent over 7, 14 or 21 days a discount on the daily rate is applied automatically – anywhere between 5% to 20%. One-way fees are waived for any rentals over 28 days.

Do I require an international driving license?2022-05-23T21:32:11-07:00

While it is not required to have an international driving license to rent with us we do recommend getting one.

Am I able to travel through Canada?2022-05-23T21:33:06-07:00

You certainly are able to travel through Canada. No extra charges apply.

Can I travel into Mexico?2022-05-23T21:33:11-07:00

Unfortunately, we don’t allow our customers to travel to Mexico.

Am I allowed to travel through Death Valley?2022-05-23T21:34:41-07:00

We do have strict restrictions for traveling through the Death Valley. This is really more for your & the campervan’s safety – 122 degrees Fahrenheit (50 degrees Celsius) is simply too hot.

As such we don’t allow any travel through the Death Valley between the 1st of May to 30th of September each year; at any other time, you are more than welcome to explore Death Valley.

Am I able to take my pet into the campervan?2022-05-23T21:33:29-07:00

Unfortuantely pets are not allowed in any vehicles with us. Renter is fully responsible for all damages and a minimum fee of $250.00 for cleaning/deodorizing applies.

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