Frequently Asked Questions
At Travellers Autobarn, we love to make things as easy as possible for you. From the booking process to pick-up to insurance and our Terms & Conditions – it is our goal to keep it easy! If you have any other questions don’t hesitate to contact us.
What is your cancellation policy?
Until 14 days before pick-up, no cancellation fee applies:
1. $200 – within 14 days of pick-up
2. 50% – within 7 days of pick-up
3. 100% – same day or no show cancellation
What happens to my deposit during a sudden lockdown?
In case of a sudden lockdown – that involves country borders – your deposit of $200 will be transfered into a credit note. The credit note has no expiry date – is fully transferrable – and can be used with Travellers Autobarn in the USA, Australia or New Zealand.
This applies for all bookings with pick-ups within 14 days. If your pick-up is outside of 14 days a full refund will be provided.
Please note evidence must be provided!
What happens if I have a positive Covid test?
In case of a positive covid test – within 14 days of your pick-up date – we will transfer your deposit into a credit note. The credit note has not expiry date.
What are the minimum rental days?
The minimum rental days vary on seasonality – anywhere between 4 to 14 days depending on when you would like to travel and your pick-up/drop-off locations.
Can I get a discount on my rental?
Depending on the length of your rental discounts are applied automatically – it’s called long-hire discount. Generally, if you rent over 7, 14 or 21 days a discount on the daily rate is applied automatically – anywhere between 5% to 20%. One-way fees are waived for any rentals over 28 days.
Are my credit card details safe?
We ensure that all your details are protected & secure via our certified technology.
In the very rare case of our technology being hacked, we will contact you immediately.
What options do I have with mileages?
You know what – it is for free. All Travellers Autobarn RVs/Campers come with free mileage/kilometer packages, so no charge will ever apply!
How much are extra drivers?
All additional drivers are free – no extra charge!
Am I insured for 3rd party injury or damaged?
The daily rate includes 3rd party and liability coverage to the levels set by the individual states. If your own travel insurance does not include liability coverage up to $500,000 USD, we can offer this to you for an additional $13.99/day.
Do I require a credit card?
Yes, a credit card is required for all rentals. We do accept Visa or MasterCard Credit Cards and it must be in the name of the primary driver (this can be changed on pick-up if needed).
What are the pick-up & drop-off times?
All pick-ups are between 10 am to 4 pm and all drop-offs are between 9 am to 3 pm. We can accommodate for out of office pick-ups & return in Las Vegas & San Francisco yet sadly not in Los Angeles.
Do you charge per day or per night?
We do charge per day, so if you would rent from Monday to Tuesday you would be charged for two days.
Are bedding kits & cooking material provided?
Sheets, covers, duvets, pillows, cooking material (pots/pans/cutlery and more) and chairs are provided for a one-off fee of $45/rental.
Do I require an international driving licence?
While it is not required to have an international driving license to rent with us we do recommend getting one.
Am I able to travel through Canada
You certainly are able to travel through Canada. No extra charges apply.
Can I travel through Mexico
Unfortunately, we don’t allow our customers to travel to Mexico.
Can I bring a campervan to a music festival?
Campervans are a great way to experience music festivals! Unfortunately, we don’t allow any rentals to Burning Man at this stage.
Am I allowed to travel through Death Valley?
We do have strict restrictions for traveling through the Death Valley. This is really more for your & the campervan’s safety – 122 degrees Fahrenheit (50 degrees Celsius) is simply too hot.
As such we don’t allow any travel through the Death Valley between the 1st of May to 30th of September each year; at any other time, you are more than welcome to explore Death Valley.
Am I able to travel with my child in one of the Travellers Autobarn campervans?
Yes, you can, yet it depends on state legislation. Currently, your child needs to be at least 6 years for travel through Nevada and at least 8 years for travel through California (if your child is younger they are only able to travel with us by hiring a Station Wagon/Mini Van). It remains the hirer’s responsibility to identify the requirements for each state at all times. For more information click here.
Am I able to take my pet into the campervan?
Unfortuantely pets are not allowed in any vehicles with us. Renter is fully responsible for all damages and a minimum fee of $250.00 for cleaning/deodorizing applies.