Things are changing on a near daily basis so please check directly, as we’d like to look at each request on a case by case basis. If your travel is not imminent please defer your enquiry for a few days so we can deal with those people who a impacted right now.
Current as of 24 March, 2020 1800 AEST
Credit vouchers issued during this period will be transferrable, have no expiry date and can be used in Australia, NZ or USA, fully flexible, no blackout dates, subject to availability. Credit Vouchers can not be split among people or over several bookings – credit voucher is only valid for one future booking.
Under the terms and conditions it states “There is no monetary refund for early return of a Vehicle. A credit voucher for the unused days in excess of 14 days may be issued if a request for an early return credit voucher has been approved by Travellers Autobarn in writing prior to returning the vehicle”. However if you have lost more than 7 days we are permitting credit vouchers for future travel in Australia, NZ or USA or we can provide the paperwork required to claim on your travel insurance. In all cases we want to work with you towards the best possible outcome. Please contact our reservation team directly via the CHANGE BOOKING REQUEST. Please be aware credit vouchers are only based on the daily rate – we don’t provide credit notes for lost excess reduction packages or any extras. Please also only APPLY after you have returned your VEHICLE!
With so much going on all over the world please check your home country’s and your destination county’s official travel advisories. Please do not rely on Travellers Autobarn as your primary source of information. We make no representations with respect to any information shared in relation to COVID-19